From pre-registration to insurance verification, each phase of the healthcare billing process presents an opportunity for bad debt to arise. With this in mind, HRRG takes a comprehensive approach to hospital and physician collections, helping you not only collect on delinquent accounts, but also quickly identify areas of loss at all stages of the revenue cycle. At the core of this approach is our unique philosophy of treating patients with compassion and respect, helping you to sustain the long-lasting relationships that are the lifeblood of your practice.

Our Medical Collection Services Include:

• Respectfully reminding your patients of their payment obligations through a mail and telephone campaign
• Using a predictive dialer for greater effectiveness in locating and speaking directly to debtors
• Recording all telephone conversations between collectors and debtors for later review if a dispute arises
• Using advanced technologies, such as electronic skip tracing and electronic verification systems, to locate hard-to-find patients and identify insurance coverage more quickly
• Filing insurance claims for many patients if insurance turns up at any point during the collections process
• Providing cutting-edge, "slice and dice" reporting which tracks the performance of your accounts
• Adhering to collection agency standards and federal and state laws
• Pursuing collection efforts in a professional and ethical manner while maintaining strict compliance with HIPAA and FDCPA requirements
• Treating your patients with dignity and compassion
• Implementing new collection strategies as needed to enhance performance

To learn more about how HRRG can help you optimize your cash flow while retaining your valuable patient relationships, please contact us.