A Patient-Friendly Philosophy
"How can I help you get out of collections, today?" That’s our motto. At HRRG, we understand that respecting your patients’ dignity is vital during the healthcare collections process — because we’re healthcare professionals ourselves. By avoiding traditional "strong-arm" tactics used in many agencies today, we foster trust and goodwill with your patients, a strategy that has proven effective in getting results. Instead of suing patients or reporting them to the credit bureaus, our seasoned representatives work with them to help them determine a comfortable payment solution. Collecting medical debts is all we do, and we’ve been able to channel all of our resources into doing it better than anyone else. HRRG helps you strike that crucial balance between collecting more of the money you’re owed — and preserving your hard-earned reputation as a first-class, caring healthcare provider.

Leading-Edge Technologies Show Your ROI
HRRG employs the most current technologies to more efficiently manage the collections process and maximize your results. Our computer interface is designed to "speak" directly with yours, giving you the ability to log in and instantly retrieve the status on any of your accounts. Each and every phone conversation between our collectors and your debtors is digitally recorded and made available for your review any time you wish. We also use technologies, such as predictive dialing, electronic skip tracing and electronic verification systems to locate hard-to-find patients and identify insurance coverage as early as possible in the collections process.

Interested in tracking the performance of your accounts placed with us? HRRG provides cutting-edge reporting capabilities that give you insight into how much revenue we’re collecting for your practice. Our customizable, "slice and dice" reports are available in both tabular and graphical formats, allowing you to get a clear picture of your return on investment.

Exceptional Customer Service
At HRRG, keeping you "in the know" is one of our greatest priorities, a fact supported by our unparalleled level of customer service. When you first become our client, you will be assigned a dedicated Account Manager who will handle all aspects of your account and promptly address any questions you may have. What’s more, should you have special concerns regarding accounts placed with us, we are happy to put you in direct contact with our Vice President at any time. We realize that when it comes to placing your patient accounts, you have many options to choose from. HRRG is confident that our specialized experience, patient-focused philosophy and commitment to exceeding your expectations make us the right choice for your practice.

To learn more about how HRRG can help you optimize your cash flow while retaining your valuable patient relationships, please contact us.